skor 7 Account & Payment FAQ

Users joining skor 7 typically ask about account setup, payment methods, game rules, security, and withdrawal processing. These questions span everything from KYC verification steps to which payment rails we support—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers—as well as tournament structures and account recovery flows.

This FAQ page answers the most common questions we receive. If your question is not listed below or if you need clarification on a specific policy, contact our support team. We are available during Jakarta, Surabaya, Bandung, Medan, and Semarang business hours (Monday–Friday, 09:00–17:00 Western Indonesia Time) via in-app chat.

For full details on account rules, deposit and withdrawal terms, and game fairness, please read our Terms and ConditionsFor information on how we collect and protect your data, see our Privacy PolicyFor jurisdiction restrictions and legal compliance information, read our Legal Notice

Select a question below to see the answer. Topics are grouped by account setup, payments, games, and security.

Account and registration

skor 7 is available only in jurisdictions where local law permits online gaming and sportsbook services. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that their access to skor 7 complies with the laws of their own jurisdiction. At account creation, you confirm that you meet all legal age and residency requirements for gaming in your area. We use geolocation data and IP address analysis to identify prohibited regions. If you access skor 7 from a jurisdiction where online gaming is banned, your account may be terminated and any balance forfeited. For specific information about service availability in your region, contact our support team during business hours in Jakarta, Surabaya, Bandung, Medan, or Semarang.

If you forget your skor 7 password, use the "Forgot password" link on the login page. Enter the email address or username linked to your account. We will send a password-reset link to your registered email. Open the link and create a new password (minimum 8 characters, mix of letters, numbers, and symbols). The reset link expires after one hour for security. If you do not receive the reset email within a few minutes, check your spam folder. If you cannot access your email or need additional help, contact our support team via in-app chat. We will ask you to verify your identity using your account details and registered mobile number before issuing a manual reset. Account recovery typically takes one business day.

Payments and transactions

Yes, skor 7 supports bank transfers from online payment, e-wallet, mobile banking, and local payment through our payment gateway partner. You can also deposit via e-wallet options including online payment, e-wallet, mobile banking, local payment, and online payment, as well as e-wallet. To deposit, go to your account, select "Deposit", and choose your preferred payment method. Follow the on-screen instructions to complete the transfer. Bank transfers typically process within subject to verification during business hours. E-wallet deposits (mobile banking, local payment, online payment, e-wallet) usually complete within subject to verification. If your deposit does not appear after one hour, contact our support team with your transaction ID. We will verify the transfer with your bank and credit your account once confirmed.

Withdrawal requests on skor 7 are reviewed during our standard business hours (Monday–Friday, 09:00–17:00 Western Indonesia Time). Once you submit a withdrawal request, we verify your identity and account balance. This review typically takes 24 business hours. After approval, the funds are transferred to your registered payment method. Bank transfers (mobile banking, local payment, online payment, e-wallet) usually arrive within 1–3 business days. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet) typically complete within 24 hours. Requests submitted on weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) are processed on the next business day. If your withdrawal is delayed beyond the expected window, contact our support team with your withdrawal ID. We do not charge withdrawal fees.

Promotion codes on skor 7 are entered during account creation or in your account settings under "Promotions" or "Bonus Code". If you have a valid code, enter it in the designated field before or after your first deposit. The code will be validated automatically. If the code is accepted, the promotion details (bonus terms, wagering requirements, and expiry date) will appear on your account. If the code is rejected, check that you entered it correctly and that it has not expired. Promotion codes may be account-specific or region-specific. If you have a code but cannot apply it, contact our support team with the code and your account details. We will verify eligibility and apply the promotion manually if appropriate.

Game rules and markets

skor 7 offers sportsbook markets on major football leagues and tournaments including Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover MotoGP and badminton events. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from multi-camera studios. Our slot portfolio features Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, with daily and weekly tournaments. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile with live match betting during scheduled events. Market availability varies by date and event schedule. Visit the sportsbook or live-dealer section of skor 7 to see current offerings. If a specific match or tournament is not listed, check back closer to the event date or contact our support team.

Security and account care

skor 7 protects your personal information using industry-standard SSL encryption and secure server infrastructure. Your account credentials, payment details, and transaction history are encrypted and stored on secure servers accessible only to authorized staff. We comply with anti-money-laundering (AML) and data-protection regulations in all jurisdictions where we operate. Your KYC documents (government ID and proof of address) are retained for the duration of your account and per legal requirements. We do not share personal data with third parties except as required by law (e.g., tax authorities or law enforcement with proper documentation). Payment processing is handled by licensed payment gateways that maintain their own security standards. For complete details on data collection, use, and retention, read our Privacy Policy

We aim to respond to support queries within two business hours during our standard operating hours (Monday–Friday, 09:00–17:00 Western Indonesia Time). Queries submitted outside business hours or on weekends are queued and answered on the next business day. Account-related issues (password reset, KYC verification, deposit confirmation) are prioritized and typically resolved within one business day. Payment disputes and withdrawal issues may require additional investigation and can take 2–5 business days depending on complexity. You can contact our support team via in-app chat, email, or through your account dashboard. Include your account username and a clear description of your issue. If your query remains unresolved after five business days, escalate to our senior support team or contact our legal team at [email protected].

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